SPARK IT.RS

Reliable IT Support — remote and onsite

Comprehensive IT support: Windows Server, networks, security, backup, cloud, workstations and Linux systems.

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IT support - technician in datacenter

Our IT Services

Everything you need for a reliable IT ecosystem — in one place.

🌐 Remote IT Support

Remote assistance for users and systems anywhere in the world.

🧰 Onsite Support

On-site interventions, diagnostics and installations.

🖥️ Windows Server

Active Directory, DHCP, DNS, Exchange, WSUS and Hyper-V.

🐧 Linux Systems

Administration of Ubuntu, Debian and CentOS servers.

📦 Cloud & Microsoft 365

Exchange Online, Teams, OneDrive and SharePoint support.

🔧 Computer Service

Cleaning, thermal paste replacement, hardware upgrades, OS & app installation.

IT monitoring - technician in datacenter

💻⚙️🛠️ What We Mean by: Technical Support

  • We provide full IT technical support that ensures stable, secure and efficient operation of your computers, servers and network infrastructure. Our goal is reliable IT systems so you can focus on your business.
  • ✔ Computer & Software Maintenance
    • Regular maintenance and optimization of desktops and laptops
    • OS installation/reinstallation (Windows, Linux)
    • Business software installation, updates and support
    • Hardware & software troubleshooting
    • Fast response to downtime
  • ✔ Network Infrastructure
    • LAN and Wi-Fi network maintenance & administration
    • Router, switch and firewall configuration
    • Network connectivity and performance troubleshooting
    • Basic and advanced network security
  • ✔ Server Support & Backup
    • Windows Server and Linux server installation & maintenance
    • Active Directory administration
    • Server and critical service monitoring
    • Backup solution planning and implementation
    • Secure data storage and recovery
  • ✔ Microsoft 365 & Cloud Services
    • Microsoft 365 environment administration
    • User and license management
    • SharePoint Online and OneDrive setup & support
    • Access control and security policies
    • Cloud service troubleshooting
  • ✔ Email Systems
    • Mail server maintenance (Exchange, Zimbra, cPanel)
    • Email account setup on PCs and mobile devices
    • Spam & phishing protection (SPF, DKIM, DMARC)
    • Email sending/receiving issue resolution

How We Work

1️⃣ Analysis & Planning

Infrastructure assessment and priority definition.

2️⃣ Implementation

Server, network and cloud service setup.

3️⃣ Continuous Maintenance

24/7 monitoring, backup and security updates.

Pricing – IT Services

Flexible packages and hourly rates tailored to your needs. Prices in EUR (approximate, based on current exchange rate).

Service Prices & Hourly Rates

Service Price (EUR)
Windows OS Installation / Reinstallation (with data preservation) 21€ (with data: 51€)
Linux OS Installation / Reinstallation 34€
Application Installation & Setup (Outlook, email archiving) 26€
Desktop / Laptop Cleaning & Thermal Paste Replacement 13€–26€
Hardware Upgrade (RAM, SSD, CPU – labor only) 21€ + parts
Standard IT Support / Help-desk 17€
On-site Technician Visit 21€
Emergency Intervention (24/7) 30€
Consultant (junior) 34€
Consultant (mid-level) 51€–68€
Consultant (senior / architect) 85€ +

Monthly IT Maintenance Packages

Clear monthly packages for small, medium and large businesses.

ECONOMIC
🔥 Economic Plan
from 12 EUR / month
  • 1–5 computers: 15 EUR
  • 6–10 computers: 13 EUR
  • 11–15 computers: 12 EUR
  • Remote support: 1h per computer
  • On-site support: 1 visit per month
  • Response time: 8h
  • Monitoring: Reactive
Choose plan
STANDARD
🎯 Standard Plan
from 15 EUR / month
  • 16–20 computers: 18 EUR
  • 21–25 computers: 17 EUR
  • 26–30 computers: 15 EUR
  • Remote support: 1h per computer
  • On-site support: 1 visit per month
  • Response time: 4h
  • Monitoring + Antivirus
Choose plan
PREMIUM
🚀 Premium Plan
from 19 EUR / month
  • up to 50 computers: 23 EUR
  • 50–100 computers: 21 EUR
  • 100+ computers: 19 EUR
  • Remote support: Unlimited
  • On-site support: Unlimited
  • Response time: ≈ 1h
  • 24/7 Full Security
Choose plan

Additional Services (outside packages)

Extra remote hour

ECONOMIC: 36 €/h

STANDARD: 31 €/h

PREMIUM: 0 € (included)

Extra on-site hour

ECONOMIC: 51 €/h

STANDARD: 41 €/h

PREMIUM: 0 € (included)

Server Maintenance

All packages: 41–51 €

Note: Prices are approximate (converted from RSD at current rate) and refer to regular business hours. Emergency out-of-hours interventions are charged by agreement. Travel costs outside Belgrade: 0.20 € per km.

Frequently Asked Questions

Do you offer support outside business hours?

Yes, 24/7 support is available under a maintenance contract.

Do you support hybrid environments?

Yes, we combine on-premise servers and cloud services.

How is support billed?

Monthly maintenance, prepaid hours or per intervention.

Get in Touch

For maintenance contracts or urgent interventions — we're here for you.

🏢 SparkIT d.o.o.
🌐 Belgrade, Serbia
📞 +381 61 22 09 599
✉️ support@sparkit.rs
✉️ office@sparkit.rs

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